Refund Policy

This Refund Policy governs the return of payments made through the e-phan platform.

Refund Conditions

Refunds are issued in the case of an erroneous or duplicate payment, or if a paid service was not provided. To request a refund, contact your club or use the feedback form on the website.

Timing and Method

Funds are returned to the same bank card used for payment. The crediting period depends on the issuing bank and usually takes up to 3–10 banking days.

How to Request

Send a refund request via the feedback form, stating the date, amount, and purpose of the payment. We will review the request and inform you of the outcome.